Refund policy
Return Policy
At Shop Bloom PVD, we want you to feel confident in your purchase. Please review our return policy below, as in-store and online purchases have different terms.
In-Store Purchases
All purchases made in store are final sale.
No refunds or exchanges will be issued for in-store purchases. This policy is clearly stated at checkout at the time of purchase.
If you believe an item is defective or you received the wrong item in store, please contact us at hello@shopbloompvd.com and we will review the issue.
Online Purchases
We have a 30-day return policy for eligible online orders, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at hello@shopbloompvd.com. Approved returns should be sent to:
243 Wickenden Street
Providence, RI
If your return is accepted, we’ll provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.
You can always contact us at hello@shopbloompvd.com with any return questions.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
We also do not accept returns on:
- Sale items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
For eligible online orders only, the fastest way to exchange an item is to return the original item (once approved) and place a new order separately.
European Union 14-Day Cooling Off Period
If your online order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must be in the same condition you received them: unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we’ve received and inspected your approved online return and let you know whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@shopbloompvd.com.